Business/Systems/Service Analyst




An IT/Business professional with 20+ years experience in technology advancement with emphasis on changing, developing and embedding IT service management business processes. Accomplished in all areas of commercially defining and analysing the services provided and managed by IT departments. Major asset to any organisation with IT services needing to define requirements, develop new services or improve its service management.




·         Business/service process change for promotion, uptake and delivery of new technical services

·         Process design and implementation for the access, uptake and delivery of new services

·         Business case development (for the introduction of new technologies)

·         Promoting and marketing the opportunities presented by new technology

·         Analysis of markets, user needs and processes

·         Ability to work with and across many business functions

·         Communication and implementation of change required by technical service providers

·         Service and portfolio definition across a wide range of technology services

·         Commercial / cost awareness

·         Ability to drive a concept / project through to fruition (perseverance) on time and within budget

·         Industries: Banking, Agrichemicals, pharmaceuticals, IT Products and Services




·         Introduction of Blackberry service into major financial services company, using effective needs analysis and technology selection to advance the development of the service.

·         Analysis and presentation of the rationalisation of network and computer services enabling cost reduction and outsourcing so that a £2m saving was budgeted for and realised by the service owners.

·         Creation and communication of a commercial service portfolio for the IT department leading to identifiable service levels and improved customer satisfaction ratings.

·         Preparation and management of an IT service portfolio for outsourcing analysis

·         Increased investment into internet technologies through the effective promotion of the opportunities to senior executive using a Cyber Café.

·         Development initiated for a new global desktop product



Leading UK Bank, Service Consultant

·         Communications across all business units of requirements required for the analysis and presentation of data pertaining to a regulated operational process

·         Obtaining support of business units to implement change required

·         Process development and implementation of operational changes

1991 2005

Leading UK Bank, Senior Service Analyst

·            Development and implementation of service processes

·            Development of commercial portfolios and frameworks for the development and delivery of services by the IT department

·            Analysis and presentation of IT service opportunities to meet new or changing business requirements

·            Communication and initiation of change required by service owners

·            Supporting operational service owners to implement service changes identified through analysis

1989 - 1991

Major Pharmaceuticals and Central Government, Senior Analyst

·            Technical strategies and product selection recommendations for companies in the agri-chemicals and pharmaceuticals sectors

·            Development of a contacts database and processes for a small government agency

1985 1988

Major IT Services Organisation, Market Engineer

·            Development and launch of email product

·            Competitor product analysis leading to revision of product strategy

·            Business case and proposal for new product leading to full product development

1981 1985

Systems and Software Development House, Development Support

·         Systems design, development and deployment for nuclear, water and oil industries

·         Software development



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