AssociatesAssociate 1

 

Programme Director / Interim Head of Function / 
Senior Programme Manager / Portfolio Manager

 

Profile

 

Delivery focused Technology Leader specialising in Programme Direction and Management, with over 29 years IT experience covering a wide range of IT disciplines.  Ensures a structured, professional and thoughtful approach enabling the IT and Business change teams to deliver what is expected, when it is expected, to meet predetermined business requirements. 

 

Expertise

 

·         Full system development and project lifecycle awareness based on experience gleaned working at all levels within IT areas in major Retail and Financial Services organisations

·         19 Years IT management experience

·         Prince2 accredited, with additional utilisation of MSP and PMI methodologies

·         Familiarity with RAD and Agile development approaches

 

Achievements

 

·         Successful delivery of significant Programmes and Portfolios over the last 15 years

·         Initiatives have included the development and implementation of managed services, IT & Business Process Outsourcing, Offshoring, PMO establishment, best practice consultancy, e-Commerce deliverables, large-scale infrastructure portfolio’s, relocations, ITT’s / RFP’s, and application development

·         Repeat business based on referrals over the last 15 years

·         Strong testimonials and references from all customers over this period

·         Management of significant sized teams and multiple multi million pound initiatives

 

2006

Leading US Bank, Programme / Portfolio Manager

Responsible for the inception and delivery of an IT Controls and Compliance Programme.  This included delivering a 31 project change portfolio, definition of a Business As Usual framework including MI repository, and business change elements relating to the embedding of objectives and accountabilities into the performance management plans of involved parties. Establishment of a multi disciplined team performing business analysis, portfolio support, and process/framework design. Key elements of the placement included:-

 

·          Management of 3 workstream leaders, 2 senior project managers, programme support officer and 3 BSAs

·          Establishment of a viable resourcing strategy and a recruitment process for the 110+ new resources required

·          Assessment and improvements to Sarbanes Oxley controls, and assurance of quality via attestation and audits.

·          Technology Compliance (Windows XP SP2 upgrade, Access 97 Remediation, Software Licensing, Erwin Data Modelling)

·          Information Security (PC Encryption, Mobile Media, Application Security Reviews)

·          Access Management Controls (Redundant user assessments, Segregation of duties, Leavers/Moves/Joiners process, Access Permissions)

·          Security & Monitoring (Privileged User Controls, Cyberark, NIE & Powerchute, Firewall replacements/upgrade, Mercury Monitoring)

·          Compliance (MIS and Enterprise Data Policy, Information Retention Policy, PMI Methodology Implementation)

·          Risk & Controls Governance (Scorecard, Audit action resolution, system documentation)

·          Establishment of COBIT controls framework within the organisation

·          Seek buy-in from all areas of IT and impacted business areas, liaising with Europe and US parties

·          Establishment of BAU processes to ensure that activity is sustained on completion of the 2006 activity

·          Ensure that organisation can illustrate and evidence a well managed approach to external and internal audit bodies.

 

Role extended to encompass more than 50 projects covering a variety of credit card and core banking system application developments, infrastructure, process/controls improvements and business change projects. Key elements of the extended placement included:-

 

·          Management of multi disciplined teams totaling 120 Associates and 115 contractors including 12 project managers

·          Management of a budget in excess of £5.5M

·          Working to the PMI methodology, supported by Lean and Agile delivery methodologies.

·          Developing and implementing best practice in terms of Project and Portfolio Management in the IT organisation

·          Management of multiple 3rd party suppliers

·          Overall accountability for delivery of projects such as Windows XP SP2/Office 2003 upgrade, PC laptop encryption, Information Retention Policy, ITIL Implementation, Call Recording, Account Sales Development, Smartcard keys replacement, Access 97 remediation, Firewall replacements/upgrade, hard disk and mobile media encryption, software asset management, etc…

·          Inception of a major business process management (BPM/BPR) initiative to review and remediate the end to end processes across the business, ensuring adequacy of Controls and standardised process flows. Established use of Lean/Six Sigma to support process assessment and improvement activities.

2005

Leading UK Bank, Programme Manager

Responsible for the inception and management of an Asset Management and Software Licence Review across the Company.  This included ownership, usage, business process, and analysis workstreams across more than 40,000 workstations, 5,000 Servers and 20+ internal and 3rd party support areas.  Peregrine Asset Center and PDI formed the basis for usage assessment whilst SAP and advanced database tools were used to support the analysis effort.  Establishment of a multi disciplined team performing technical and business analysis, legal review and vendor assessment and negotiation. Key elements of the placement included:-

 

·          Management of 4 workstream leaders

·          In depth review of extensive outputs based on multi million data records

·          Provision of detailed input to and feedback on desktop tender documents for 3rd Party’s (Getronics, EDS)

·          Management of a budget in excess of £10M

·          Establishment and overseeing of 35 person team

·          Establishment of BAU processes to ensure that assessment is supported by robust controls going forward

·          Working through MSP methodology with Project Managers working to IT Project lifecycle aligned to Prince 2.

 

2004

Leading UK Bank, Programme Manager

Responsible for the inception of Mobile Service delivery across the Company.  The services included solutions for home workers, roaming workers (3G/GPRS/WiFi), and Pocket Email (BlackBerry) users  The Programme included establishment of a series of strategic managed services based on a major VPN infrastructure implementation. Propositions were jointly developed with major 3rd party consultancies. The delivery included overseeing 3rd party suppliers, defining a BAU support model, e2e testing accountability and input to the Group IT strategy and service options. Key elements of the placement included:-

 

·          Management of 3rd party consultants and suppliers

·          Establishing services, support and deployment models with business team interaction

·          Delivery of services capable of supporting over 10,00 laptops and desktops with a budget in excess of £5M

·          Establishment and overseeing of 40 person team

·          Working through MSP methodology with 6 Project Managers working to IT Project lifecycle aligned to Prince 2.

·          Overseeing Programme Office to support the initiative

·          Delivery of 1000 Blackberry devices and establishment of BAU service

2003

Leading UK Bank, IT Delivery Programme Manager

Responsible for the IT delivery team established to deliver a strategic business process Outsourcing and Offshoring initiative.  This initiative involved business process reengineering, application development of a Staffware workflow solution to support new offshore processes, deployment of a Citrix farm, consolidation of existing servers, scanning operations, WAN Connectivity and high volume imaging. Responsibility for programme inception, ownership of consultancy relationship with ImpactPlus, establishment of IT development team, overall budget of £4M, resource handling, testing team set-up and implementation of the complex systems and architecture..  Key elements of the placement included:-

 

·          Rollout of standards aligned to Prince2.

·          Management of 3rd party suppliers

·          Oversee and approve design capable of supporting 1100+ external users and up to 12M images per annum.

·          Delivery of access solutions to 20+ bank systems

·          Review, enhancement and provision of business process models to outsource partner

·          Consolidation of various Citrix Server facilities into single central farm based at primary computer centre

·          Managing estimated budget of ~£4M with approximately 6 man year’s worth of resource effort.

·          Establishment and overseeing of 15 person team from internal areas and approved agencies and dedicated Programme Office

2002

Leading UK Bank, Programme Manager

Responsible for the multiple workstreams assessing and delivering a complex Investment Banking Funds Management Front Office solution.  Application development activity supported by 3rd Party consultancy and technical delivery teams. Responsibility for project inception, establishment of a combined internal/external/supplier IT team, budget of £2M, resource management, testing team deliverables and implementation of the application to the business. Key elements of the placement included:-

 

·          Establishment and running 15 person team from internal areas and approved agencies

·          Establishment of standards aligned to Prince2.

·          Management of relationship with 3rd party UK supplier.

·          Oversee and approve design and establishment of live and development environments capable of supporting 20+ Portfolio Managers.

·          Managing estimated budget of ~£2M with approximately 5 man year’s worth of resource effort.

·          Delivery to overseas office and in depth assessment and planning for future rollouts across UK and Europe

·          Handover of application to Business As Usual area, established by the Programme team

2001

Leading UK Bank, Senior IT Delivery Manager

Responsible for managing the end-to-end delivery of a series of e-Commerce application developments and mobile propositions.  Establishment and tracking of £4M budget along with change management, team management, RAIDs, and design approval.  Working with consultancy support from major supplier to shape the propositions. Project Management to Prince2 standards covering progress reporting, documentation standards and planning. Highlights of the placement included:-

 

·          Investigation and learning to enhance m-Commerce expertise within the Bank to support future customer and staff propositions

·          Establishment of Personal Digital Assistant (PDA) based Prototype solutions using Oracle’s Portal-to-Go product to re-purpose content for specific devices as part of the multi-channel m-Commerce strategy

·          Delivery of a bespoke Financial Portal enhancement to support certain customers segments including closer integration with other Bank services.  Involving 3 man years of effort over a 5 month period.

·          Delivery of a solution to provide enhanced Personal Financial Summary (PFS) information to the Financial Portal which supports 2 million on-line customers across all customer segments

·          Management and selection of suitable 3rd Party suppliers alongside permanent and contract staff

2000

Leading UK Bank, Senior IT Delivery Manager

Responsible for the establishment and management of the application development team setup to enhance and implement the OverQuota Customer Relationship Management (CRM) application based on Lotus Notes/Domino v4.6.3 with links to core banking systems.  This involved establishing a team and environment to undertake Notes development.  Managed consultancy relationship. Establishment and tracking of the budget along with change management, recruitment and environment design approval.  Prince2 standards enforced. Highlights of the placement included: -

 

·          Recruitment of Notes specialists with development and administrations skills from approved suppliers.

·          Management of 3rd party relationships with UK supplier and Software Developers.

·          Managing estimated budget in excess of £2M with approximately 4 man year’s worth of resource effort.

·          Delivery to entire audience of 2000 users over three phases, including product and template enhancements to both Desktop and Remote Laptop users

·          Establishment of server infrastructure and connectivity in support of the solution

·          Handover of completed product to Business As Usual area.

1998 – 1999

Leading UK Bank, Programme / Portfolio Manager

Responsible for the day-to-day management of the change portfolio throughout the Information Services Desktop division.  This involved a variety projects such as business unit relocations, new sites, major laptop rollouts, desktop software upgrades, server upgrades, technical solution design & implementation, Year 2000, etc…  Multi location teams and offices throughout the UK and Europe. 3rd Party management . Enforcement of Project Management best practice. Establishment of a Programme Office team who handled all governance and change management elements of the Programmes and Project Portfolio. Responsible for major initiatives successfully completed including:-

 

·          Deployment of 2000+ laptops to mobile managers needing greater levels of contact with customers.  Involved meeting security policies, outsourcing of specific elements, supplier selection, detailed documentation and management of all project team members.  Also involved with advice & guidance on design.  Estimated budget in excess of £3M with approximately 6 man years worth of resource effort. 

·          NT4 Upgrades from NT 3.51 across 2000 desktops and 30 servers.  Included user communication, technical documentation, provision of training, and remote issue resolution.  Estimated budget in excess of £1M with approximately 2 man year’s worth of resource effort. 

·          Relocation to new site in London with 4 servers and 200 users, utilising both standard PC and Thin Client based technology, as well as Comms room and VOIP telephony establishment.

·          Consolidation of locations, technologies and systems to make best use of the central Infrastructure across the Group.

·          Servers rationalised from multiple locations to campus sites and central computer centre only.

·          Establishment of Business Continuity plan to support IT facilities across all SBU’s.

·          Year 2000 assured for the environment utilising appropriate hardware compliance verification software and testing of software to agreed standards on our own Ring Fenced Environment.

·          Establishment of professional and measurable methods of handling business analysis, programme and project management within the IT organisation.

·          Staff development and management including recruitment of both permanent and contract staff.

 

Copyright © 2012 MDG Computer Services Ltd             Last modified: Sept 2012

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