Alliance & Leicester
MDIGITAL provided CIO advisory services ensuring that the Technology Services organisation was able to operate, support, monitor, measure and service manage the organisations banking services.
Successfully established and ran a new Infrastructure Provisioning and Operational Run Service called 'Transition To Live', delivering and managing Dev, Test, and Prod environments.
The Challenge
A&L required transformation of application services and service management capability to support multi-channel banking and improve operational control during significant organisational change.
The Solution
MDIGITAL established a new Transition to Live capability, defined ITIL-based service frameworks and restructured application services delivery.
Managed major outsourcing relationships and strengthened governance across infrastructure and operational run services.
The Outcome
Improved service stability and operational readiness.
Enhanced CRM-enabled multi-channel support for millions of customers.
Embedded a structured service management framework.