Barclays
Multiple significant MDIGITAL assignments over 10 years including:
Driving the complex high profile £1.3BN PPI initiative for Barclays Group (Retail Bank, Secured Lending, and Barclaycard)
Asset Management and Software Licence Review across Barclays Group
Mobile Services across Barclays Group incl. e2e IT delivery of Enterprise BlackBerry managed service
Laptop hardware refresh to 1300 remote workers
The Challenge
Barclays required urgent turnaround leadership across a high-profile regulatory and compliance programme, alongside broader workplace and collaboration transformation initiatives.
The Solution
MDIGITAL provided programme director leadership for a £1.3BN regulatory initiative, strengthening governance, process and delivery oversight.
Drove improvements across infrastructure, service delivery, complaints tooling, Robotic Process Automation, and digital channels, whilst managing large multi-vendor teams.
The Outcome
Successfully restored control to a complex programme.
Ensured regulatory delivery commitments were met.
Enhanced enterprise collaboration and service capability across multiple business units.