TNT
MDIGITAL performed the review, assessment, and definition of a best practice approach to key service delivery capabilities, as part of the implementation of a new Target Operating Model.
The Challenge
TNT required a review and uplift of its service delivery and operating model as part of a new target operating model implementation supporting core logistics systems.
The Solution
MDIGITAL conducted the assessment of existing service capability and defined an ITIL-aligned service framework covering environments, release, testing and infrastructure provisioning.
Provided structured recommendations to strengthen service delivery governance.
The Outcome
Improved clarity of service ownership.
Strengthened operating model design.
Enhanced the organisation’s ability to support core logistics platforms effectively.