Working Links
MDIGITAL were responsible for the turnaround and rapid delivery of a challenging IT stabilisation, systems, and service improvement Programme.
Also established a best practice operating model, driving an uplift in IT capability.
The Challenge
The organisation faced significant IT instability, service performance issues and low confidence in technology capability, impacting operational performance across multiple UK sites.
The Solution
MDIGITAL led the turnaround of a critical IT stabilisation and service improvement programme, establishing a multi-skilled delivery team, implementing ITIL-based service management, and remediating infrastructure including high availability capability across data centres.
The Outcome
Stabilised core systems and services.
Improved IT performance and perception across the business.
Established a sustainable operating model to support ongoing service delivery and growth.